Our Commitment To Quality

Ditech Networks' comprehensive approach to quality underscores our dedication to product and service excellence, customer satisfaction and environmental responsibility.

ISO 9001 is the widely accepted standard for quality management. ISO 14001 provides a similar framework for environmental management. Ditech has been ISO 9001 certified since 1997, and 14001 certified since 2004.

We are recognized as having a consistently strong, integrated management system that supports world-class product and process quality, as well as environmentally responsible business practices. Our CY2007 initiatives include reducing paper consumption, and continuing our bi-annual employee e-waste recycling events. Additionally, we have been certified by Santa Clara County as a County Green Business.

Our Core Beliefs

As the leading provider of voice quality solutions to communications providers around the world, our employees come to work every day understanding that it is our job to find the right solutions for our customers. We recognize that everything we do has an impact and we approach our work with an attitude of pride and determination to bring real value to our products and platforms.

Customer Excellence: Ditech recognizes that consistently delivering defect-free products on time is only one characteristic of a world-class supplier. Quality relationships with our customers are equally important. Ditech continually strives to improve its responsiveness to customers, to anticipate customer requirements, and to provide customers with top-tier service.

Employer Excellence: Participation in the development and improvement of Ditech's business model occurs at all levels of the organization. Ditech's management strives to implement and improve core values by providing employees with information, training and opportunities.

Supplier Excellence: Ditech expects its suppliers to provide defect-free products and services that conform to our requirements. Ditech is responsible for ensuring that requirements are defined clearly and delivered in an effective and timely manner. Ditech partners with suppliers committed to continual improvement in their own quality system, and to a relationship with Ditech. As part of that business relationship, Ditech expects contract manufacturing partners and key suppliers to maintain a 9001- and 14001-certified System.

Environmental Management Programs

Ditech formalized its commitment to responsible environmental management with ISO 14001 certification in 2004. The initial programs focused on reducing the use of consumable items and implementing targeted recycling programs. Since then, Ditech has expanded its efforts by establishing:

Proactive Approach to Business Practices: Ditech actively considers the environmental impacts of our work, and we strive to minimize our impact on the environment. Over the past four years we have removed paper cups from our break rooms in favor of ceramic coffee mugs; implemented electronic processes in place of paper forms; and replaced paints and adhesives with less harmful alternatives.

Comprehensive Recycling Programs: Wherever possible, Ditech has implemented recycling programs for consumables such as paper, plastics, soda cans, cardboard, wood and foam packaging materials. The wood packaging materials are processed into mulch for landscaping, while the foam is reclaimed by our supplier and converted into carpet padding.

Employee e-waste Recycling Events: In partnership with our scrap recycler, Ditech offers two events each year where employees can bring "e-waste" items from home to be recycled at no charge to them. Examples of e-waste items include: computers and peripherals, monitors, TVs, VCRs, DVD players, and video games.

Partnerships for Environmental Responsibility: As part of our overall approach to environmentally responsible business practices, Ditech works with contract manufacturers and supply chain partners who support our environmental goals with similar policies and programs in their own businesses.

  2003 2004 2005 2006
Paper Consumption
Pages per employee per month		 580 511 357 358
Paper Recycled
Total weight per year (lbs.)		 - - - 30,109 23,885 25,020
Scrap / e-waste Recycled
Total weight per year (lbs.)		 30,077 16,120 13,920 12,158
Scrap / e-waste Recycled
Ave. weight per employee (lbs.)		 - - - 48.79 22.26 38.62

Worldwide Environmental Legislation

RoHS originally referred to the European Union (EU) Directive 2002/95/EC on the Restriction of six specific hazardous substances in electrical and electronic equipment. The six restricted substances are: Lead (Pb), Mercury (Hg), Cadmium (Cd), Hexavalent Chromium (Cr-6), and PBBEs, and PBDEs. Since the implementation of the EU directive in 2006, other countries have begun investigating and/or implementing similar legislation.

European Union: Based on independent industry benchmarking and guidance offered by the UK's Department of Trade and Industry, Ditech will use the lead-in-solder exemption allowed for network infrastructure equipment. As such, Ditech products meet what is commonly called 5-of-6 compliance to the EU ROHS directive 95/2002/EC.

China-RoHS: Although similar in scope, implementation of China-RoHS is differs from the EU program. As of March 1, 2007, all Ditech product placed for sale in the China market is in compliance with the key elements of China's Phase 1 program. Among the requirements are: the marking of all product packaging with the appropriate recycling symbol, and the inclusion of a Hazardous Substance Table (HST) identifying the presence of any of the six restricted substances.

WEEE: The EU Waste from Electrical and Electronic Equipment Directive requires producers and importers of electrical and electronic equipment to be responsible for the collection, treatment, and recovery costs of WEEE. Ditech supports EU efforts to reduce waste from electrical and electronic equipment. All Ditech products, placed on the EU market after January 1, 2006 are labeled with the crossed-out wheelie bin symbol.

Customers with end-of-life or excess Ditech products requiring disposal should contact Ditech Technical Support.

For additional information about Ditech's Quality and Environmental Management System, and Programs, including RoHS and WEEE, please send us a request for information.